Q - What is a digital ticket?
A digital ticket is a digital pass that can be stored within the Wallet app on your iPhone and Apple Watch and be used to enter Ascot Racecourse by holding your device to the turnstile reader at the gate.
Q - How do I choose to receive a digital ticket?
All tickets at Ascot Racecourse are now digital.
Once you have completed the checkout process you will then receive an email confirming your booking. A separate email will be sent to you containing a link to add your digital ticket to your Apple Wallet app. Please note that if multiple tickets have been purchased you will receive one set of emails per ticket.
Q - How do I add my digital ticket to Apple Wallet?
You will receive your digital ticket(s) via email, once this has been received:
1. Open the email on your iPhone
3. Complete the process to add the pass to Wallet
Q – How can I view all my digital tickets?
All digital tickets that you have added to your wallet can be viewed by opening the Apple Wallet on your iPhone or Apple Watch.
Q – Can I forward a digital ticket?
For each digital ticket purchased you will receive a single email that contains a link to download that ticket. Forwarding on the email will allow the recipients to download that ticket to their Apple Wallet.
Q – Can I have multiple tickets on a single phone?
Yes, multiple digital tickets can be downloaded to a single phone, once selected you can swipe left and right to view all tickets.
Q – How do I enter Ascot Racecourse with my ticket?
You will receive a notification as you approach Ascot Racecourse indicating the digital ticket(s) you have available.
When you approach the turnstiles, tap the notification to select your ticket, look for the logo on the scanner and tap your iPhone or Apple.
If you have multiple digital tickets, you can swipe left or right to access them one at a time and present to the ticket scanner for access.
To access your digital tickets without a notification select the Apple Wallet app.
Q – What Apple Wallet Pass Settings should I have set?
To ensure the best customer experience we recommend that the following settings are enabled on the pass
- Automatic Updates
- Allow Notifications
- Suggest on Lock Screen
- Automatic Selection
These can be managed from the pass by tapping … to see settings and more information.
Q – I have not received a notification on my iPhone lock screen
The lock screen notification is based on your proximity to the venue and if Location Services is disabled will not be displayed. To enable location services:
1. Within Settings select Privacy and then Location Service
2. Enable Location Services if disabled
3. Scroll down and ensure that the Wallet app has “While Using the App” option selected
Q – I have been asked to enter my passcode when presenting my iPhone to the reader?
Within Settings and Face ID & Passcode check that Apple Pay is enabled.
On iOS 11 or older authentication is required when presenting your ticket.
Q - Can I delete my digital ticket?
To remove a digital ticket:
1. Scroll down in Wallet, then tap Edit Passes
2. Tap the arrow button
3. Tap Delete
Or tap the ticket that you want to remove, tap the three dotted icon, scroll down and tap Remove Pass
Q – What happens if I cancel my tickets
When tickets are cancelled, your digital ticket will be updated in Apple Wallet and greyed out and you will no longer be able to tap for entry.
Please note that in some cases Ascot may be required to cancel all tickets generated as part of an order, in these cases a new digital ticket will be generated for any tickets that have not been cancelled.
Q – Who can I contact if I have any questions?
Should you have any queries regarding your digital ticket please contact Ascot on
0344 346 3000
Q – Can I still use my paper ticket
Yes, if you have arranged to receive a physical ticket this can be used for entry, however once this ticket has been scanned the digital ticket will no longer allow entry
